16 November 2011

Do’s and Don’ts of Call to Action Pages

landing pagesGood call to action pages (including landing pages and sales pages) are an important part of any website that either sells or asks visitors to sign up for something.

An effective call to action page can increase conversions and signups by a hundred percent or more (sometimes much more). As designers, we should know exactly what makes an effective call to action page, both in terms of actual design and the kinds of content they should ideally include.

Here are more than a dozen do’s and don’ts for crafting great call to action pages. In general, they’re not difficult to design well, but there are certain guidelines that sometimes run counter to a designer’s instincts, or what might work on other kinds of pages.

The main thing to remember is the purpose of a call to action page: to get a visitor to perform a specific action. If you keep that in mind while you’re designing, you’re likely to have a more successful result.

Do make your page intuitive to use

When a visitor lands on your page, it’s vital that they are instantly able to discern certain things: the purpose of the page, what they’re expected to do next (and how to do it), and how the page benefits them. Without those things, the page is useless, and your visitor will likely leave before taking the desired action.

As soon as you make your user think about what the page’s purpose is, or what they’re supposed to do next, you’re increasing the odds that they’ll decide the page isn’t what they’re looking for, or that it’s too much of a hassle. Either of those things will increase your bounce rate.

Don’t use too many graphics

Your page should include only necessary graphics. Too many graphics only serve to clutter things up, especially when “above the fold” in your page design. In that area, a logo and “hero” image (styled image of the product being sold) are really all that are needed.

Beyond those two images, the only other images you’ll want to use on your call to action page are those that directly illustrate benefits or features. Icons can be useful, but they can also detract if you’re not careful in how you use them and the specific icons you choose to use. Only use them if they help to clarify the meaning of any of your content.

Do minimize your navigation options

The more options you give your visitors to navigate away from your call to action page, the more likely they are to do so. Your main website might have dozens of navigation links, but your call to action page should act like the start of a funnel, and aim to direct visitors in only one direction.

If you absolutely must include links to other areas of your website, consider how to minimize the chance visitors will click on those links. For one thing, only include top-level navigation, and consider even leaving some links out entirely. Links should only be included if there’s a legitimate reason someone on your call to action page would likely click on those links. If they wouldn’t think of it on their own, don’t include it.

Do make use of modal windows

For some links or information that visitors might need to know to make a purchasing decision, consider using modal windows rather than redirecting to a new page. Modal windows can serve up whatever information your visitors want, without ever taking them away from the main conversion funnel.

Through modal windows and tooltips, you can provide things like FAQs, feature lists, support questions, and more, while still making it easy for your visitor to continue their conversion. Modal windows are an invaluable tool for this purpose, and should be used whenever possible instead of a link that redirects to an entirely new page outside of your conversion funnel.

Don’t use red for your call-to-action buttons

In a lot of cultures, especially in the Western world, red means “stop”. It’s the color of aggression, danger, stop signs, and stop lights. Even in its more positive connotations (passion and love), it’s a color of commitment and big steps. So why on earth do designers use it for a button they want visitors to click on?

If you’re designing a site for a Western audience, avoid red for call to action buttons if at all possible. In some cases it might work, but it’s more likely to provoke a negative response, at least subconsciously, in many of your visitors. You’d probably find an increase in conversion rates if you changed the color to something more positive, like blue or green (which is widely considered a very positive color).

Don’t let your call-to-action button get lost

While a big red button isn’t going to be the most effective call to action, it’s still important to draw attention to your call to action. You can do this through location, negative space around the button, the size of the button, and the contrast with the rest of the page.

Some of the most effective call to action buttons are green, while the rest of the site uses little to no green. In effect, creating a button that “clashes”, just slightly, with the surrounding page draws attention to that element.

Do only include the information your visitors need

Give your visitors the information they need to take the desired action, and nothing more. The goal is to give as little information as possible while still getting them to convert. This isn’t because we want to trick our visitors or customers, but simply because the more information they have to sift through, the more likely something is to interrupt them and take them away from your site.

Think in terms of the information your visitors are likely interested in, and then express that in concrete, active terms. Keep your copy brief and to the point. Consider that your visitors are likely busy people, and they want to know right away whether what you’re offering them is in line with what they need. If they can’t figure that out quickly, they’ll likely assume it isn’t.

A designer’s job in all this is to make sure that the copy presented on the page has a distinct hierarchy and is well-organized. It should be scannable, so the visitor can instantly pick out the information they’re interested in, without having to read through a bunch of stuff they don’t care about.

Don’t ask for too much information

In creating your signup form, make sure that you only ask for the bare minimum amount of information. If all that’s really required is an email address, then only ask for that. If you absolutely need a phone number, make sure you let your customers know why it’s necessary.

Again, this is all about not giving your visitors an excuse to leave your site. Each additional bit of information you ask them for is putting up a barrier to them completing your form. The more barriers, the less likely they are to finish.

Don’t ask for too much commitment

Immediately asking your visitors to purchase something can be a turn-off. Instead, consider using more neutral phrasing for your call to action. Using two or three steps to funnel your visitors in the right direction can be more effective than trying to get them to immediately make a decision.

Consider making your primary call to action a button that says something like “See plans and pricing” or “Learn more”, rather than “Buy now” or “Sign up”. It’s less intimidating, and lets visitors know exactly what to expect next.

Do keep it simple

Call to action pages have one very specific goal: to get visitors to perform a specific action. Anything that does not directly contribute to that is superfluous.

Now, this doesn’t mean your page has to be sparse and minimalist, but it does mean that you should take a close look at what really belongs on the page and what doesn’t. If it’s adding to a visitor’s trust in the page, their comprehension of the content, or otherwise positively influencing their visit, then the argument could easily be made that the element is, in fact, necessary.

Don’t let your links break

A lot of call to action pages are based on short-term offers. In other words, they have built-in expiration dates. The issue with this is that links coming into the site (including bookmarks) aren’t going to change just because your offer ends.

Think about how to prevent a broken link when your offer expires. One way is to redirect that offer page to the new offer page (or just keep re-using the same URL for all of your specials). Alternatively, you could redirect to your home page (though only if it’s not going to confuse repeat visitors). Or, you could create a post-offer page that talks about what the offer was, how successful it was, or any other pertinent information.

Do direct users to the best options

If you’re offering your visitors more than one purchase or sign-up option, it’s a good idea to make some kind of indication as to which is the most popular or best option. This can be done in a couple of different ways. The first is to make it the default selection. The second is to use some kind of graphical indication to single out a specific option.

The second option is the most popular with things like pricing tables. Be careful not to automatically indicate the most expensive option, though. That can turn off potential purchasers, who feel like you might be trying to sell them more than they actually need. Instead, many companies opt to highlight a good mid-level package.

Do make the value clear

Visitors need to know what the value in something is before they purchase or sign up for it. Remember, buyers are interested in how something benefits them, not just the features it has. Tell buyers how your product will help them, rather than just what it does.

A strong headline, clear copy, and good organization can all help make the value evident to your visitors. Just make sure that before you start, you know exactly what the value is, so you can convey that to your customers.

Don’t forget to test your pages

Too many designers spend all sorts of time creating call to action or landing pages but then never bother to test them to make sure they’re working. This leaves conversions on the table, and costs companies money.

Take some time to run A/B or multivariate tests before you decide on a final version of your page. Listen to the results of those tests, and put up the page that converts the best, regardless of what your “gut instinct” tells you.

For professional and affordable website design and development, feel free to contact us at Farend, for no obligation quotation.

The above article was originally published by Web Designer Depot and can be seen here.